Frequently Asked Questions

Frequently Asked Questions

Listed below are some of the most commonly asked questions about our services. Please contact our office if you have concerns that are not addressed in this list.

Are there charges for services?

Enrolled students, faculty and staff may receive counseling sessions free of charge. There may be some charges associated with drug and alcohol counseling if it is part of a legal proceeding.

I'm not doing too bad. At what point should I make an appointment?

We recommend making an appointment before issues lead to poor grades, strained relationships, increased stress, or other challenges. If issues do begin to affect your daily functioning, an appointment may provide an outlet for you as well as provide other resources.

Do I have to make an appointment?

Scheduling ahead allows you the best opportunity to choose a day and time that works for you. Same day appointments are not always available. Crisis issues will be assessed and care will be provided as soon as possible.

Who will I see at my appointment?

You will see a licensed professional or a supervised intern. All staff will take your concerns seriously. We provide a nonjudgmental, empathetic place for you to share your concerns and work toward your goals.

What can I expect during my first session?

You will fill out your intake information on our Patient Portal. You will then have time during the first session to address your areas of concern. The clinician will ask additional questions in order to get a better understanding of your concern.

How long are sessions?

Sessions are typically no more than 50 minutes long. Staff will work with your class schedule.

What happens if I'm late?

Without advance warning, the session will be considered canceled after 15 minutes. Sessions can be rescheduled for another day.

How private and confidential are therapy sessions?

Information shared during therapy at the Kelly Center is held in strict confidence. Information cannot be released to anyone (including your parents) without your written permission. See our information on Client Rights and Responsibilities for the few exceptions to confidentiality and privacy.

Can you tell me whether or not my family member is using Kelly Center services or has contacted the Kelly Center?

We understand that you are very concerned about the welfare of your family member. However, the Kelly Center adheres to the strictest standards of confidentiality. We do not provide information to anyone (including family and parents) regarding a client's visit to the Kelly Center, participation in services, scheduled appointments or contact with the Kelly Center without the client's written permission. See our information on Client Rights and Responsibilities for the few exceptions to confidentiality and privacy. Visit our Family and Parent page for information on supporting your loved one.

Who goes to the Kelly Center?

Students, faculty, and staff needing help with substance abuse, eating issues, anxiety, depression, suicidal thoughts, adjustment issues, relationship problems, grief, accessibility, academic concerns, and learning issues utilize the services of the Kelly Center. Some people just need a place to vent.

Do you provide couples counseling?

Yes. The Kelly Center can provide a safe environment in which couples can benefit from counseling. Couples therapy can address a variety of concerns but is not specifically for premarital counseling. Couples counseling may be provided as long as one member of the couple is a registered FHSU student or a member of our faculty or staff.

Does the Kelly Center provide legal advice or help in child custody evaluations?

The Kelly Center does not provide legal advice but has a number of resources available.

Can I get medication at the Kelly Center?

No medication is given out at the Kelly Center. The Kelly Center does provide referrals when needed.