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Reset Your TigerNetID Password

(Alternate Method)

Only follow steps on this page if you have already activated your TigerNetID.  Activate TigerNetID

Note: TigerNetIDs cannot be registered or reset from 4:00am to 4:30am Central time every Sunday and Thursday to allow for system maintenance.

Choose "Student" or "Faculty/Staff" to view instructions on how to reset your TigerNetID:

  1. Go to the Password Reset Portal at: password.fhsu.edu
  2. Enter your TigerNetID Username.
  3. Correctly answer 3 of your security questions.
  4. Enter a new password.

The instructions to reset your TigerNetID password vary slightly depending on whether you are located on or off campus, and whether you have an FHSU-provided computer. Please choose one of the three options below and then follow the steps to reset your password.

  1. Disconnect any phones, tablets, or other mobile devices currently connected to the TigerNet Wi-Fi, except the device you're using to reset your password.
  2. Go to the Password Reset Portal at: password.fhsu.edu
  3. Enter your TigerNetID Username.
  4. Correctly answer 3 of your security questions.
  5. Enter a new password.
  6. Lock your computer using Windows+L and then log back in with your new password, or reboot your computer and log back in with your new password.
  7. Reconnect to TigerNet Wi-Fi (this may require manual intervention on some devices):
    • FHSU-provided Windows laptops: Your device will ask you to input your username and password. Use your TigerNetID username and new password.
    • FHSU-provided Mac laptops and desktops: You may need to follow extra steps to update your password on your Mac. See Mac password instructions.
    • Android, iOS, and Windows phone and tablets: See Forget Wi-Fi Network Settings.
  1. Follow these directions on your FHSU-provided laptop. Disconnect from the VPN, if applicable.
  2. Go to the Password Reset Portal at: password.fhsu.edu
  3. Enter your TigerNetID Username.
  4. Correctly answer 3 of your security questions.
  5. Enter a new password.
  6. Sign out of GlobalProtect VPN, and then connect with your new password.
  7. Lock your computer using Windows+L and then log back in with your new password, or reboot your computer and log back in with your new password.
  8. If you use your laptop on campus, the next time you come to campus, you'll need to follow these steps to reconnect to the TigerNet Wi-Fi (this may require manual intervention on some devices):
    • FHSU-provided Windows laptops: Your device will ask you to input your username and password. Use your TigerNetID username and new password.
    • FFHSU-provided Mac laptops and desktops: You may need to follow extra steps to update your password on your Mac. See Mac password instructions.
    • Android, iOS, and Windows phone and tablets: See Forget Wi-Fi Network Settings.
  1. Go to the Password Reset Portal at: password.fhsu.edu
  2. Enter your TigerNetID Username.
  3. Correctly answer 3 of your security questions.
  4. Enter a new password.
  5. If you use your laptop on campus, the next time you come to campus, you'll need to follow these steps to reconnect to the TigerNet Wi-Fi (this may require manual intervention on some devices):
    • FHSU-provided Windows laptops: your device will ask you to input your username and password. Use your TigerNetID username and new password.
    • FHSU-provided Mac laptops and desktops: you may need to follow extra steps to update your password on your Mac. See Mac password instructions.
    • Android, iOS, and Windows phone and tablets: See Forget Wi-Fi Network Settings.

Contact TigerTech

Live Chat

Phone
785-628-3478

Walk-in Assistance:
Tomanek Hall 127

Hours:
Mon-Fri: 7:30am - 4:30pm

*Holiday/School Break Hours*

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