First Impressions Matter 2.0: Customer Service in the Digital Age
Not currently scheduled
Overview
Face-to-face conversations and phone calls have been replaced with Facebook posts, tweets, snaps, and texts. Living in an immediate, technological, and informational age has an impact on your customer service strategy – don’t let communication misunderstanding determine your customer’s experience! Learn the latest trends in email, instant messaging, customer-service oriented websites, and social media posting. We’ll also cover what to do when an angry customer posts a negative review or comment. The workshop will cover online customer service tools and application strategies for your business to implement, as well as discuss what kind of future trends to expect.
Learning Objectives
- Discuss appropriate communication on digital channels, including instant messaging
- Determine guidelines for customer-service centered social media posting
- Review appropriate responses to negative posts and reviews
- Examine online tools to help you implement your customer service strategy
- Discuss future trends in customer service