Frequently Asked Questions

Questions

We receive a number of questions each day regarding payments, refunds, financial assistance, miscellaneous charges and other information about student accounts. Listed below are the most common questions grouped by subject with links to more information.

1098-T Information

Caution: The FAQ's below are general information only and should not be taken as tax or legal advice; please contact the IRS or a tax professional. FHSU cannot provide assistance regarding your eligibility or the calculation of credits.

What is Form 1098-T?
Can I view my 1098-T online?
What do the amounts located on the 1098-T form represent?
Where was my 1098-T form mailed?
What do I do if I did not get a 1098-T form?
Can I get another 1098-T form mailed to me?
I am an international student, attended FHSU, and was not issued a Form 1098-T. What do I need to get a Form 1098-T prepared and issued to me?
Can my parent(s), other persons who may claim me as a dependent, or my tax preparer receive my Form 1098-T directly instead?
I made payments on my student loans. Will you provide information on the amount of interest paid?
I am a recipient of a GI Bill paid by the VA. How are the GI Bill tuition and stipend payment amounts reported on a Form 1098-T?
The name on the Form 1098-T is incorrect or has been changed, how can I get it corrected?
The address on the Form 1098-T is incorrect or has been changed, how can I get it corrected?
The SSN/ITIN on the Form 1098-T is incorrect, how can I get it corrected?
How can I obtain a prior year 1098-T form?

Didn't find your question? Contact us at 785-628-5251 or 800-628-FHSU (option 8, then 2), or sfsmail@fhsu.edu.

Answers

Registration Information

1. What is myFHSU app in Workday?
myFHSU app is FHSU's web portal where you sign-in to access financial information, academic information, FHSU Mail, and other online services through your own customizable home page.

2. What is the difference between pre-registration and registration?
Pre-Registration is when you select courses in TigerEnroll and submit them for advisor approval. This temporarily secures your classes. Registration is when you complete the Registration/Payment tab in TigerEnroll, selecting your payment method and permanently securing your approved classes, also referred to as finalizing registration. More information can be found on the Student Fiscal Services Registration page.

3. When can I pre-register?
Pre-registration dates are based on your classification and can be viewed by semester on the Academic Calendar. We encourage you to begin planning your schedule with your advisor prior to the first day you are eligible to pre-register.

4. When do I register (finalize registration)?
Once your advisor approves your schedule, you are encouraged to finalize your registration at the first opportunity. It is extremely important not to miss the registration deadlines which are available on the Academic Calendar and on the TigerEnroll Registration/Payment tab according to the semester selected. If you fail to finalize your registration by the deadline, all pre-registered classes will be removed from your schedule.

5. How do I register (finalize registration)?
We have an online registration process for your convenience and security. Log into TigerEnroll to review your schedule and follow the step-by-step registration instructions. You must resolve registration holds prior to finalizing registration and making payment arrangements.

6. I have a hold on my account. What should I do?
A hold placed on your account by Student Fiscal Services is usually the result of past due charges. You will need to bring your account current by taking care of the outstanding charges on myFHSU app so the holds can be removed. Contact us for more information at 800-628-FHSU (option 8, then option 2), 785-628-5251 or sfsmail@fhsu.edu. If you have other holds, contact the department at the phone number listed.

7. How do I add/drop classes on my schedule?
You will add and drop classes in Workday using the Add/Drop Procedures. Add and drop deadlines can be found on the Academic Calendar. Classes added after initial registration is completed are automatically finalized, and you are responsible for payment through myFHSU app.

8. Are there any consequences to dropping my class(es)?
There may be! You will want to check the Academic Calendar to see what percentage refund you will be eligible for.
Dropping your current classes may affect your current and future financial assistance. Review our Financial Aid Policies.

In addition, you may be required to pay back financial assistance you received for the current semester. Check out our Return to Title IV Policy and Satisfactory Academic Progress Policy.

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Payment/Refund Information

1. Where can I find information about Tuition & Fees?
Our current Tuition & Fee Schedule is located at Tuition & Fees.

2. What are my payment options when I finalize registration?
We honor our commitment to assisting students and their families in meeting their financial obligations to the University by offering several payment options.

3. How much do I owe?
Monitor your account balance in myFHSU app under "Financials" tab to remain current with your payments. It is your responsibility to check your Account Balance and the due dates posted to avoid late fees and other financial consequences.

4. What happens if my credit/debit card is rejected?
Your registration or online payment will not be completed. If you are using a debit card, you may need to contact your bank to increase the daily limit. Alternatively, select a different method of payment.

5. When are tuition installments, residential life (housing) payments, and other university payments due?
Check your Account Balance in myFHSU app under "Financials" tab for payments that are due. In addition, take a look at the list of upcoming Important Dates for information to help you avoid late fees and other financial consequences.

6. I don't know why I have charges on my account. Who should I talk to?
Give us a call and we'll gladly explain the charges on your account at 800-628-FHSU (option 8, then option 2) or 785-628-5251.

7. How is tuition refunded for dropped classes?
Tuition refunds will be processed back to the same payment type that was used when finalizing registration. Tuition refunds will first be applied towards other outstanding charges before being refunded to the student. Tuition refunds will be processed within fourteen (14) days of the schedule drop. Tuition refunds to students who receive federal financial aid will be reviewed by the Financial Assistance and Student Fiscal Services offices to determine whether repayment to federal programs is required prior to release of the tuition refunds to students.

8. What are my refund options for excess financial assistance?
Excess financial assistance will be made available using the refund option you selected when finalizing registration. Student Fiscal Services reserves the right to select a refund option for you.

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Financial Assistance Information

1. How do I cancel all or a portion of my student loan?
If you decide that you do not need all or a portion of your student loan(s) that you received for the semester, you have the right to cancel all or a portion of your student loan(s) within 14 days of the disbursement date. Loans eligible for cancellation are: Federal Direct Loans, Federal TEACH Grant, and Federal Graduate and Parent PLUS Loans. If you want to exercise your Right to Cancel or have questions concerning this process, call us at 785-628-5892.

2. Am I required to return any financial assistance to FHSU that I received this semester?
MAYBE...dropping or withdrawing from a course can affect your financial aid! While you are a student first and foremost and should do what is best for you academically, your aid may change if you drop/withdraw from a course. More information can be found at www.fhsu.edu/finaid/Dropping-or-Withdrawing-From-a-Course and the Return to Title IV policy. Call our office at 800-628-FHSU (option 8, then option 2) or 785-628-5892, or the Office of Financial Assistance at (785) 628-4408 so that you are aware of the impact of your decisions.

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General Information

1. How can I obtain a TigerCard?
Your TigerCard serves as your official FHSU ID and is a requirement for on-campus students. Visit the Memorial Union TigerCard Center for more information.

2. How will I receive University communications?
Students admitted to FHSU are assigned a university email account called an FHSU Mail account (example: jldoe5@mail.fhsu.edu). You will receive official emails from the university at this address.

3. My parents help me with my university payments. If they have questions about my account, can they contact Student Fiscal Services on my behalf?
Student account information including financial records is private and will only be provided to you. If you wish to grant others access to your financial information, complete Third Party Access located in myFHSU app on the Resources tab under Friends & Family.

4. How do I find my FHSU ID number?
Each student is assigned a personal identification number that should be used for all account information inquiries. The number may be found on Workday under Profile -> Personal IDs -> FHSU ID. Your FHSU ID is also printed on your TigerCard.

5. How do I change my contact information?
Keep us informed of all changes to your personal information by logging into myFHSU app and editing your contact information by clicking Home Contact on the top of the page. Request for FHSU email address changes will be made for legal name changes only.

6. I will be attending classes on campus. Do I need a parking permit?
Yes...if you wish to park on campus. Permits can be purchased online through your myFHSU app under "Recourses" tab, or by contacting the Center of Public Safety, located at 112 Custer Hall, 785-628-5304.

7. How do I purchase my textbooks?
You may purchase books online at the University Bookstore. You are personally responsible for the purchase of textbooks which are not part of FHSU institutional charges.

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1098-T Information

1. What is Form 1098-T?
The Taxpayer Relief Act of 1997 states that educational institutions, such as FHSU, are required to file and furnish a Form 1098-T to students who made payments for qualified paid tuition and related expenses in the reported calendar year. Form 1098-T is provided to help you determine if you are eligible to claim a Hope Scholarship, Lifetime Learning Credit, or the Higher Education Tuition and Fees Deduction on your income tax return.

2. Can I view my 1098-T online?
You will receive an email with instructions necessary to access your information. Students who do not "opt-in" can still access their 1098-T online.

3. What do the amounts located on the 1098-T form represent?

Box 1 shows the payments received for qualified tuition and related expense less any refunds made during the previous year.
Box 4 shows any adjustment made for a prior year for qualified tuition and related expenses that were reported on a prior year Form 1098-T. This amount may reduce any allowable education credit that you claimed for the prior year. See IRS Publication 970 for more information.
Box 5 shows the total of all scholarships and grants administered and processed by FHSU for the calendar year. Reportable scholarships and grants may include but are not limited to scholarships, grants, employer tuition assistance, third-party billing, and community scholarships.
Box 6 shows adjustments to scholarships or grants for a prior year. See IRS Publication 970 for more information.
Box 7 is checked if Box 1 includes amounts paid for the Spring semester. See IRS Publication 970 for how to report these amounts.
Box 8 is checked if you have been at least a half-time student for at least one academic period that began during the calendar year.
Box 9 is checked if you were registered in a graduate program for one or more semesters during the tax year.

4. Where was my 1098-T form mailed?
Your 1098-T form will be mailed to your Home (Primary) address as reported in Workday as of December 31st. If you opted for electronic delivery, you would not have received it in the mail.

5. Can I get another form mailed to me?
No, FHSU does not re-mail the forms. However, you can access your form online. Log into Workday; go to myFHSU dashboard and click "View/Print my 1098-T".

6. What do I do if I did not get a 1098-T form?
If you did not receive a form and should have, you can print your form online.

7. I am an international student, attended FHSU, and was not issued a Form 1098-T. What do I need to get a Form 1098-T prepared and issued to me?
FHSU is not required to issue a Form 1098-T to international students. If you have an SSN/ITIN and are a Resident Alien for Tax Purposes, contact the FHSU Student Fiscal Services office at (785) 628-5619 to complete an FHSU Request for Student's Taxpayer Identification Number form (Substitute Form W-9S). Upon receipt of a completed, signed form, a 1098-T form will be processed for you. Processing time can be 5-10 business days. FHSU cannot guarantee last-minute submissions will be processed prior to tax filing deadlines.

Keep in mind that generally non-U.S. citizen students cannot claim the U.S. tax education credits, although some students are eligible if they are deemed to be Resident Aliens for tax purposes under the substantial presence test. Review the IRS documents or contact your individual tax consultant for further assistance regarding eligibility criteria.

8. Can my parent(s), other persons who may claim me as a dependent, or my tax preparer receive my Form 1098-T directly instead?
FERPA (Family Educational Rights & Privacy Act) prohibits FHSU from providing this information directly to parents or other persons without your express written permission. If you are claimed as a dependent, give your 1098-T form to that person.

9. I made payments on my student loans. Will you provide information on the amount of interest paid?
This information will be provided by your loan servicer on Form 1098-E.

10. I am a recipient of a GI Bill paid by the VA. How are the GI Bill tuition and stipend payment amounts reported on a Form 1098-T?
See IRS Publication 970 concerning the tax issues relating to tuition and scholarships/grants that are GI Bill benefits which are reported on the 1098-T. Also visit the Veteran's Affairs official GI Bill website.

11. The name on the Form 1098-T is incorrect or has been changed, how can I get it corrected?
To correct or change your name, you need to contact the FHSU Registrar's office at (785) 628-4222 concerning the required documentation. In addition, contact FHSU Student Fiscal Services at (785) 628-5619 so that the 1098-T form can be corrected.

12. The address on the Form 1098-T is incorrect or has been changed, how can I get it corrected?
To correct or change your address, you need to log into your myFHSU app account and update your Home (Primary) address. In addition, call FHSU Student Fiscal Services at (785) 628-5619 so that the 1098-T form can be corrected.

13. The SSN/ITIN on the Form 1098-T is incorrect, how can I get it corrected?
Contact the FHSU Student Fiscal Services office at (785) 628-5619 to complete an FHSU Request for Student's Taxpayer Identification Number form (Substitute Form W-9S). Upon receipt of a signed form, the SSN/ITIN on the 1098-T form will be corrected.

14. How can I obtain a prior year 1098-T form?
Log into Heartland ECSI and you will be able to print prior year 1098-T forms for years 2010 to 2020.

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Didn't find your answer? Contact us at 800-628-FHSU (option 8, then option 2), 785-628-5251 or sfsmail@fhsu.edu.

How to Reach Us

Student Fiscal Services

317 Picken Hall
600 Park Street
Hays, KS 67601

FAX: 785-628-4081
Phone: 785-628-5251

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