Computer Provisioning Procedure
Review the information below for details about FHSU's employee computer replacement and maintenance procedure.
- Laptop: 4 years
- Desktop: 5 years
TigerTech tracks computer lifecycles and will automatically contact users when their system is due for replacement.
To learn when your computer is due for replacement, please submit a Request for Service.
TigerTech covers the cost of standard computer setups, unless specific exceptions have been made.
- Full-Time On-Campus Employee:
- PC laptop or desktop computer
- 24" Dell conferencing monitor (includes dock, webcam, and speakers)
- Keyboard and mouse
- Full-Time Remote Employee:
- PC laptop computer
- Subject to administrative approval
Computer specifications and exact models vary based on availability and pricing. TigerTech uses the following template for computer builds:
- Desktop:
- Dell Optiplex series
- Small or micro form factor
- Laptop:
- Dell Latitude series
- 14" 1080p non-touch screen
- No number pad
- WiFi 6 or better
- Desktop: iMac/Mini
- Laptop: Apple MacBook Pro or Air
- Requires purchase request
- Business-class CPU
- 16GB RAM
- 256GB NVMe/SSD
- Latest supported Windows or macOS operating system
Exceptions to standard model computers or procedures may be requested using the Technology Purchase Request form.
Some exceptions or requests will require charging the cost center provided on the form. TigerTech will automatically request approval from budget authorities prior to purchase.
Examples of common exception requests:
| Additional/second monitor | Department responsible for cost |
| Mac laptop/desktop | No charge for standard model |
| Non-standard (PC) | Tech Services pays up to $800 for desktops, $1000 for laptops |
| Non-standard (Mac) | Tech Services pays up to $1199 |
| Additional computer | Department pays actual cost of computer, requires approval |
| Improved specs (RAM/Storage) | Department responsible for cost of upgraded component(s) |
| Early replacement due to technical issues | No charge for standard model |
| Equipment for part-time local or remote employee | Situation will determine department responsibility |
| High-performance computer | Special order machine, department responsible for full cost |