Duo Security
Duo is Required!
At Fort Hays State University, we take security seriously. The protection of our students' personal information is crucial. That's why we require two-factor authentication with Duo Security and provide it FREE to our students.
When you log in to an FHSU application protected by Duo, after entering your TigerNetID username and password, Duo requires you to complete a method of second-factor authentication. Duo does not replace or require you to change your TigerNetID username and password. Think of Duo as an extra layer of security added to your pre-existing login method.
Follow these steps to enroll in Duo Security and start protecting your FHSU accounts and personal information today!
- Go to FHSU's Duo Portal.
- Click the Enroll in Duo button.
- Enter your TigerNetID username and password, and then click Login.
- Click Start setup.
- Choose the type of device you want to use with Duo Security and follow the onscreen prompts.
- Once you have completed the registration process, you will be prompted by Duo the next time you log in to an FHSU system.
We strongly encourage you to register a second device in case your primary device is lost or broken. Duo supports a wide variety of devices (see FAQ section below for a list of supported devices). Registering your smartphone and desk phone is an excellent choice for on-campus employees. Your spouse's or roommate's phone is another good option (they don't need the app; Duo can make regular phone calls). You may wish to purchase a hardware token if you don't have access to multiple phone numbers.
- Go to FHSU's Duo Portal.
- Click Manage Duo and sign in.
Note: There are many other apps with Duo in the title. When searching for it in the App Store or Google Play, make sure to select Duo Mobile with the green Duo logo as shown here:
If you have a smartphone or tablet, we recommend using the Duo Mobile app to receive a Push notification, as it is quick, easy-to-use, and secure. It is a very lightweight app and uses minimal data. You can verify a login with only two taps.
See an introduction to Duo Security and demonstration of Duo Push in this short video.
We highly recommend that you register a second device in case your primary method is unavailable. Suggested devices are listed below:
- The quickest, easiest method for approving a login.
- Requires installing the free Duo Mobile app on a smartphone or tablet.
- Works with iPhones, iPads, Android phones and tablets, Windows phones, Apple watches, and other smartwatches.
- There is no cost for the message push to the device.
- All on-campus faculty/staff are encouraged to register their desk phone. This is a good backup solution in case you lose or break your smartphone.
- If a phone can receive a call, then it will work with Duo Security!
- You can use a smartphone, cell phone, landline, international phone number, Google Voice number, etc.
- Duo will call the selected phone number and prompt you to press a key to authenticate.
- FHSU will be charged for each phone call, typically $.02 to $.05.
- Duo can send a text message to any phone that can receive SMS text messages.
- You will receive a code to enter into the computer/device to approve the login.
- FHSU will be charged for each SMS message, typically $.01 to $.10, depending on location and phone service provider.
- If your current methods (as listed above) are failing, please call TigerTech or stop by in person.
- TigerTech must go through several steps to properly verify your identity before issuing a bypass code.
- TigerTech will then provide you with a nine-digit bypass code to enter into the Duo authentication prompt to approve the login or add a device.
- Because this is a time-consuming solution, it is strongly recommended that you register a second device in case your primary method is unavailable.
- Using a device other than your new cell phone (PC, tablet, etc), go to FHSU's Duo Portal.
- Click Manage Duo and authenticate with a phone call (this will still work, even without the app!)
- Next to your cell phone, click Device Options, then Reactivate Duo Mobile. Follow directions on screen.
- Go to FHSU's Duo Portal.
- Click the Manage Duo button and sign in.
- Click the blue Device Options button next to a device you wish to modify, or click + Add another device under your list of devices to add a device.
*We highly recommend that you register a second device in case your primary method is unavailable. Enrolling your smartphone and desk phone is an excellent choice for on-campus employees. Your spouse's or roommate's phone is another good option.
If you have the auto-send feature turned on, the blue area saying "A push was sent" is likely covering it up. Click Cancel to see the option hidden behind.
If a phone can receive a call, then it will work with Duo Security! The Duo Mobile app is the preferred second factor of authentication; however, you can also use phone calls and text messages to any phone number. You do not need to have a cell phone – Duo Security will work with your desk phone, home phone, and international numbers.
See this Duo Knowledge Base article for information on using Duo outside the United States: help.duo.com/s/article/2091
There are two options to resolve this:
- Go to your Duo Mobile App and click the drop-down to receive a six digit code. Use this code to authorize access on the Duo logon screen.
OR
- On the Duo logon screen, select your smartphone as the device, then choose Call Me. Duo will call your smartphone to authorize your access.
See this Duo Knowledge Base article for information on authenticating without internet or cell service: help.duo.com/s/article/4449